CA Technologies has introduced CA Cloud Service Management, a mobile-ready, SaaS-based IT Service Management (ITSM) solution that delivers simplicity and speed across the enterprise.

CA Cloud Service Management is designed with a unique ‘configure, don’t code’ approach that offers implementation in weeks without new development and maintenance resources or complex upgrades.  In fact, service delivery and resource provisioning can be automated in just a few minutes.  And, it provides a consumer-like experience to accelerate adoption and empower end users.

“The explosion of applications and devices deployed in the enterprise has made service delivery a cornerstone of employee and business productivity.  CA has designed a solution that unlocks the full potential of SaaS by focusing on what matters to customers – employee satisfaction, speed of deployment and reduced cost of ownership,” said Vic Mankotia, vice-president, solution strategy, Asia Pacific and Japan, CA Technologies.

The key feature of the solution include

An intuitive and elegant user interface with modern search and collaboration

A rich mobile experience for end users to request services, assets and support from any device

True “drag-and-drop” workflows that can be built in minutes

Dynamic “in-app” guidance that accelerates initial setup

Asset management and discovery

Advanced, self-service reporting and dashboards