Avaya has launched the Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses.

Purpose-built for the Avaya IP Office platform to enable voice, email and chat capabilities for contact centers with 5 -100 agents, Avaya IP Office Contact Center provides midsize businesses with Avaya’s expertise in customer experience management in a solution that is flexible, easy to use, maintain and administer.

A contact center offers valuable benefits to any size company by making it easier for customers to access information and resources. Customers want a low-effort, effective service experience through any channel they wish to use.

For midmarket companies, however, smaller budgets and limited IT resources have challenged their ability to find true, multichannel contact center solutions that fit their needs for affordability and low-risk integration, as well as ease of deployment and management.

Avaya IP Office Contact Center blends the expertise gained through 50,000 contact center deployments covering more than six million agents with the company’s growing command of the midmarket. With Avaya IP Office Contact Center, midsize companies can now simply and effectively manage inbound and outbound multichannel customer interactions.

Designed to work as an integral part of Avaya IP Office 9.0 platform that offers rich unified communications and video collaboration, Avaya IP Office Contact Center offers

Support for multichannel inbound and outbound contacts (voice, email, chat)

A superior agent interface to rapidly access to customer information

Call recording for every agent and flexible reporting

Flexible deployment options – a dedicated server or in a virtualised environment

Highly competitive pricing suited for midsize businesses

Deployment in hours, with fewer steps than competitive solutions

Easy set-up, maintenance, and management

IP Office Software Support

Avaya IP Office Contact Center enables Avaya Connect channel partners to sell more complete solutions to a broader group of customers.

Avaya IP Office Contact Center will be available in the U.S., Canada, U.K., Australia, New Zealand, and India February 28, 2014 onwards.