The Ministry of Communications and Information Technology has reiterated that the telecom operators should not only look at adding new subscribers but should also make investments in infrastructure and reconfigure their networks to overcome the problem of call drops. The Ministry has advised the operators to work for the consumers and make the complaints redressal mechanism more transparent.

Meanwhile, the Telecom Regulatory Authority of India (TRAI) has come out with a consultation paper seeking ways and means to compensate subscribers for call drops. The Department of Telecommunications (DoT) will review the outcome of the consultation process and will then take a decision on the issue.

With regards to the sealing of mobile towers in Delhi, the Ministry has said that the officials of DoT are in touch with the three municipal corporations and the payment issues will be resolved soon. The move comes after the operators complained that the illegal sealing of mobile towers in the city has worsened the quality of services and has added to the problem of call drops.