The Ministry of Communications and IT has stated that reviving state-owned enterprises, Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) is a priority concern.

According to the government, it is set to undertake the seventh phase of expansion for BSNL. To ensure connectivity, 25,645 new base transmission centres (BTCs) will be installed in 2-3 years, of which nearly 15,000 have already been installed in the last one year. As part of technology upgrade, wireless exchanges of BSNL will be replaced by Internet Protocol (IP) in 432 telephone exchanges and for 7 million telephone lines. 

Similarly, MTNL is presently upgrading 1,080 3G sites in Delhi and Mumbai, and 825 2G sites in Delhi and 616 2G sites in Mumbai. Apart from working on better connectivity, the ministry is working on putting the entire complaint redress system online to make it more effective and transparent.