The Department of IT & Electronics (DeitY) has stated that mobile handsets will be the preferred mode for delivering e-governance programmes, as they address the last-mile connectivity.

The national e-Governance plan (NeGP) which aims to provide infrastructure for integrated citizen-centric services at local levels is facing challenges including low e-literacy, lack of interoperability and last mile access. DeitY is thus turning towards mobility devices to roll out e-Governance programs, leveraging the 900 million subscriber base in the country.

At present, all states are using DeitY infrastructure as a backbone to rollout m-Governance initiatives. M-Seva or the national mobile governance programme data centre is currently located in Delhi and has been scaled up to manage growing workloads. Currently, 23 state data centres (SDC) are operational and DeitY plans to take this count to 33 by 2015-16. These SDCs are regarded as the core infrastructure for supporting e-Governance initiatives of NeGP.