Call Centres, BPOs & ITES
RSS Feed
The business process management (BPM) and information technology (IT)-IT-enabled services (ITeS) industry contributes significantly to the growth and development of the economy. At the end of 2014, the Indian BPM and IT-ITeS industry was estimated to be worth $118 billion.
Traditionally, the business process management (BPM), information technology (IT) and IT-enabled services (ITeS) sectors have been early adopters of technology, as it enables organisations to deliver cost-effective services to clients across geographies and time zones.
G.G. Rao, chief information officer, HCIL, talks about the company’s telecom set-up and future IT blueprint…
Sudip Kar, vice-president, delivery, CTE, talks about how technology is reshaping the Indian BPM and IT-enabled services (ITeS) industry, as well as the challenges in adopting new technologies and the future trends in the industry. Excerpts…
More Articles
- Technology Tools: Call centres, BPO and ITes companies adopt new telecom solutions
- Scaling Up: Telecom upgradation a key priority for BPO, IT and ITeS companies
- IT Enabled: IEL ramps up its communications infrastructure
- Telecom Solutions: PSL deploys latest technologies to enhance efficiency
- Telecom Enabled: Sector leverages latest technologies
- Seamless Operations: SBVL reaps the benefits of system modernization
- Timely Overhaul: Telecom upgradation improves Infosys BPO’s operations
- Big Benefits - Axis Telecom's system improvement helps streamline operations
- Telecom Transformation - Polaris's communications revamp leads to growth
- Easy Calling - Wipro BPO adopts improved and scalable telecom infrastructure
- Added Value - Evalueserve migrates from legacy to IP-based communications
- Most Viewed
- Most Rated
- Most Shared
- IT Enabled: IEL ramps up its communicati...
- Timely Overhaul: Telecom upgradation imp...
- Scaling Up: Telecom upgradation a key pr...
- Telecom Enabled: Sector leverages latest...
- Seamless Operations: SBVL reaps the bene...
- Added Value - Evalueserve migrates from ...
- Telecom Solutions: PSL deploys latest te...
- Easy Calling - Wipro BPO adopts improv...
- Big Benefits - Axis Telecom's system imp...
- Views of Sudip Kar, Vice-President, Deli...
- Easy Calling - Wipro BPO adopts improv...
- Added Value - Evalueserve migrates from ...
- Big Benefits - Axis Telecom's system imp...
- Telecom Transformation - Polaris's commu...
- Timely Overhaul: Telecom upgradation imp...
- Seamless Operations: SBVL reaps the bene...
- Telecom Enabled: Sector leverages latest...
- Telecom Solutions: PSL deploys latest te...
- IT Enabled: IEL ramps up its communicati...
- Scaling Up: Telecom upgradation a key pr...
| Your cart is empty |
